Frequently Asked Questions
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1. There are lots of contractors out there, why should we choose your company?
In today's tough economy, where the construction industry has perhaps suffered the most, buyer beware becomes even more important. We have been building decks, porches and additions for the past 11 years. We are not a company in another construction field that is now 'stretching' into a new market. You can rest assured in our ability to build your project quickly, efficiently and completely. We are so confident in our work that we have a 'no money down' policy; we don't get paid until you, the customer are completely satisfied. 2. Are your free estimates really free?
Yes, we provide free, no obligation estimates to our customers. When we visit your home we won't overstay our welcome, estimates usually take about 30 minutes, and we are often able to give you a price on our initial visit. On other quotes we usually can get you your estimate in a couple of days. 3. Can I call Cardinal afterwards for additional info or questions?
Yes, most home improvement projects will change, sometimes greatly from your original plan. Feel free to call us to discuss your revised plans or thoughts. 4. Your web site says you take no payment until the work is completed.
Most other contractors require a deposit, often as much as a third down and more when they arrive to start work. How can you do this? We are well financed, and since most of our projects are completed in days or weeks, we can easily extend a no down payment policy to our customers. More importantly, most people are very wary of putting money down after just a visit or two from a sales consultant. Since you are usually dealing with a contractor for the first time, people are often nervous in dealing with a little known company. The tales of woe from customers having a bad experience with a contractor happens way too often. Since we know we are going to build your project to your complete satisfaction, you can feel confident and rest easy as we complete your project. 5. What products do you use?
On most projects we use one or some combination of Wood, Composite or PVC. We can recommend products or build using your choice of products. 6. How can I tell if your estimate is a fair one?
If you are planning to obtain several estimates, it is best if you have each company quote you for the same specifications to allow you to do an apples to apples comparison. There are of course, big differences from one company to another but getting like estimates if often a good way to start the process of picking a contractor. 7. Do you provide planning and permit services?
Yes, We provide all the services needed to get your project from planning to completion. All permits will be obtained and displayed on site. 8. Do you get all needed inspections?
Yes, we call for inspections as needed. We can then resume work after we get approved to continue. 9. Do we have to be there during construction?
In most cases such as decks no. In the case of additions we often need to have access to your home; sometimes for just a few hours. Ask your sales consultant for more information regarding this. 10. Do you need to use our electricity or water?
We do carry generators if needed. It is more convenient for us to use the homeowner's resources when available. 11. When you start a project will you be there every day until you finish?
Yes, we are whenever possible. We cannot work while awaiting an inspection and approval to proceed. We also generally cannot work in inclement weather. 12. Do you use subcontractors?
No, we do not on our primary work. We have other qualified contractors for Plumbing, Electrical, HVAC or other trades as needed. We have used these contractors for many years. We can of course, work with a contractor of your choice if you wish. 13. Are you bonded and insured? Do you have a MHIC license?
Yes, please ask your sales consultant to show you or give you a copy of our proof of insurance and MHIC license (# 87972). 14. After I sign the contract when will you begin the work?
We need to first get permits and after that we will order the materials needed and schedule the work. Our backlog of work is almost always 3 to 4 weeks. Build times are often longer in spring and early summer and tails off a little as cold weather approaches. Any contractor that can start work quickly is either moving you ahead of others or is not very busy. If they're not busy, that should raise questions in your mind. Please try to plan your project with respect to any contractor lead-times. |